Three Bird Nest Order & Return Policies
We’re care-free and fun, but your experience with us matters. By purchasing from Three Bird Nest, you agree to the following policies. Questions? Reach out to us at hello@threebirdnest.com.
RETURNS
Not quite right? We accept returns within 30 days of delivery on unworn items with tags and original packaging. Final Sale items can’t be returned or exchanged. Shipping charges aren’t refunded. Non-refundable return fees may apply
To begin your return or exchange, visit our return portal:
https://threebirdnest.loopreturns.com/#/
You’ll need to enter your order number and the shipping zip code associated with your order. Once you’re in the portal, you’ll be guided through a few simple steps:
- Select the specific item(s) you want to return or exchange from your order.
- Provide a brief reason for each item you're sending back — this helps us track quality and fit concerns.
Choose whether you’d like to return your item(s) for a refund or exchange for something else (store credit).
Follow the remaining prompts to confirm your method (return or exchange), generate a return label if applicable, and complete the process.
- Once the return has been requested, you will have 14 days to send out the return/ exchange. Failure to send out the item(s) for an exchange will result in a charge for the new exchange item. This means If you purchased a small and requested an exchange for a medium but don’t return the small within 14 days, you’ll be charged for the medium.
- Multiple return requests can be submitted for the same order, but only the first is eligible for free return shipping through purchased Return Assurance. Items can be exchanged once; if your exchanged item doesn’t work out, it can be returned for a refund only.
If you opted in for Return Assurance at checkout, the return shipping will be free. If not, the portal will charge $9.98 for the return label.
We reserve the right to refuse any returned items that do not meet the requirements. There is no guarantee that we can resend these items back.
SALES & RETURNS
Discounts applied to your order will also apply to your return. You’ll be refunded based on the amount you paid.
HOLIDAY RETURNS
From Nov 1 to mid-Jan, our return window extends to 60 days so you can gift stress-free!
FINAL SALE ITEMS
Final Sale = No returns or exchanges, no exceptions. These include:
- Outfit of the Week
- Outfit Bundles
- Intimates
- Most Jewelry
- Leather Accessories
- Face Covers
- Hats
- Hair Accessories
- Items ending in .99
STORE CREDIT
Want store credit instead of a refund? Let us know before you start your return and we’ll make it happen.
SALES TAX
We collect sales tax where it’s legally required, based on your shipping address.
ORDER CHARGES
Your card is charged when your order is placed so we can ship it fast! If an item’s out of stock, we’ll refund it and adjust shipping/taxes.
ORDER CHANGES & CANCELLATIONS
Need to make a change? You’ve got a 30-minute window after placing your order during our business hours. Contact us ASAP and we’ll do our best!
BACKORDERS
If something’s on backorder, we’ll ship it when it’s ready. If it’s delayed longer than 3 weeks (unless stated), we’ll refund you.
SHIPPING & CARRIERS
We ship via multiple carriers to get your order to you affordably. Once shipped, you’ll get a delivery confirmation number. Shipping takes 4–6 business days to process and your tracking info will arrive by email.
- $9.85 Economy: 4–6 day processing / 5–10 day delivery
- $13.95 Expedited: 3–4 day processing / 2–7 day delivery (no PO Boxes)
- $19.95 Express: 1–2 day processing / 2-day delivery (no PO Boxes)
Shipping charges are non-refundable. We are not responsible for lost, stolen, or undelivered packages, but we’ll work with you within our policy.
EXPRESS ORDERS
Order by 1 PM PST for Express shipping within two business days. Pre-orders ship express when they’re ready. We recommend FedEx for time-sensitive orders.
INTERNATIONAL SHIPPING
We ship to the U.S. and Canada. Canadian delivery takes 5–12 business days, but customs may delay up to 3–5 weeks.
DUTIES FOR INTERNATIONAL ORDERS
Taxes and duties are the customer’s responsibility and based on full item price—even if you used a promo code. We legally have to declare original pricing.
DELIVERY
We ship to the address you enter at checkout. Be sure to double check that this address is correct!
PRICE ADJUSTMENTS & DISCOUNT CODES
Bought something right before a sale? Let us know within 24 hours—we’re happy to adjust. Only one discount code per order, and they can’t be stacked or used on sale items.
DAMAGED, INCORRECT, OR MISSING ITEMS
Received the wrong or a damaged item? Submit a return claim here: https://threebirdnest.loopreturns.com/#/ or reach out to us directly within 3 days of delivery. If submitting a claim through our portal, please allow up to 5 business days for it to be reviewed. Keep in mind, Items must be unworn with tags still attached. Damage caused by opening, washing, or wear isn’t covered.