Snagged something before it officially arrives? Here’s how it works!
Available for US customers only
Payment is collected and processed at checkout.
The estimated shipping window is listed on the product page.
Your order ships according to the timeframe shown for the exact size and color you selected.
Presale items are EXCHANGE ONLY
Shipping Details
Some styles may have both in-stock and presale options at the same time. Shipping depends on the specific variant in your cart.
If you selected a presale option, your order will ship within the timeframe listed on that product page.
We recommend double-checking the shipping window before placing your order — especially if you’re shopping for a specific date.
FAQ
When will my presale item ship?
The estimated ship window is listed directly on the product page. Your order will ship within that timeframe.
Why hasn’t my order shipped yet?
If you ordered a presale item, it will ship according to the timeline shown on the product page at the time of purchase.
My friend ordered the same top and already received it. Why haven’t I?
Some sizes or colors may be in stock while others are presale. Shipping depends on the exact option selected.
Can I cancel my presale order?
Orders are processed quickly, but cancellation requests are reviewed case by case before shipment.
Can I return a presale item?
Presale items are exchange only.
If you have questions about your ship window, our team is always happy to help.