RETURNS | If something from your order didn’t work out, no problem! We love what we do, and we want you to love your items. We know finding the right fit can sometimes be tough, so we offer easy returns to make it easy for you to explore our shop with confidence. For US returns please have the email and order number ready and enter our Return Portal Here.
If you have any questions at all, please reach out to our amazing Customer Experience Team at: email@example.com
UNITED STATES RETURNS | We accept returns in new condition in the original packaging with tags attached within 30 days of the delivery. To give our customers the best options we have three ways for you to complete a return.
1. Complete a return using our Happy Return Return Bars for a cost of $7.95 that's deducted from your refund, and get your refund back to you when you drop off the return. (This is the quickest and usually the cheapest option, and it doesn't require you to print anything off!) Note: Due to the complexity of refunds, order placed with a tiered discount or BOGO deals are not eligible for Return Bars.
2. Complete a return request through our Happy Returns Return Portal and request a shipping label for a cost of $9.85. Print off your label and ship the box back to us. Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation once it's refunded. Please note all final sale items are not eligible for return. (See list below) We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items.
3. Using your personal label have your return sent back to our warehouse:
Three Bird Nest Returns
2001 Midway Rd., Suite 200
Lewisville, TX 75056
Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation once it's refunded. Please note all final sale items are not eligible for return. (See list below) We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items. If you are shipping your order back to us you must include the order number inside. If you are returning items from multiple orders, each order number must be included inside your return. Failure to include your order number will delay your refund.
Shopping Tip For Our Bestie
We sell out of your favorites quickly, if you need a new size, we suggest you make a purchase for the new size and return the original.
FINAL SALE ITEMS | There’s a little pink call out on the product page of every final sale item, in your bag when checking out, and listed in Black on your order confirmation email. Double-check this before you add an item to your bag. Final Sale Items Include:
Outfit Of The Week
BOGO Sale Items
All items ending in $.99 at the time of purchase
SALES AND RETURNS | Discount not applicable upon return. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
FINAL SALE | Items returned that are final sale or are damaged will be shipped back to the customer or charged up to a 50% restocking fee.
STEP 1. BEFORE YOU RETURN
Be sure you read the list of final sale items above to ensure that you do not send back a non-returnable item. Final sale items, or items outside of the return window, will be sent back so we'd love to avoid this
STEP 2. CREATE A RETURN
Initiate your return using our online portal to receive your RMA.
STEP 3. PREPARE YOUR RETURN
Neatly package and return the shipment to us. You MUST include your original order number, contact information, and reasons for return. All items must be in original garment packaging, tags attached with no signs of wear.