Three Bird Nest is carefree and fun, but we promise not to take your customer experience lightly.
Do you ship internationally? | Yes! To ship internationally to over 150 countries. Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
Duties and Sales Tax | Duties, taxes, and fees are prepaid at the time of checkout, and we guarantee there will be no additional charges on delivery. These charges are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
- Country/location of origin of the purchased product
- Local VAT rates
- Local import taxes
For our Canadian customers, you will see these charges outlined during checkout individually. For our other international customers, those charges will be included in your item cost, and won't be individually outlined. We guarantee there will be no additional charges to you at the time of delivery. The primary reason behind this change is to simplify and streamline the purchasing journey for our valued customers. By paying duties and taxes upfront, you will have a clear understanding of the total amount, including any applicable fees, right from the beginning. This will allow you to make an informed decision about your purchase and avoid any unexpected costs or delays upon delivery.
PLEASE NOTE:
Duties and Taxes can not be refunded by us since they are not paid directly to us. This is a separate charge made by your local government that we are able to include in your checkout total to avoid you having to pay these fees later, once the package reaches customs. Should you need a refund for your Duties and Taxes paid due to a return or any order issue resulting in a refund, you can submit a request by using this link HERE
ORDER CHARGES | If you purchase using a credit card an authorization hold will be placed on your account for the order amount, you'll be charged once the order is shipped. If you are using any payment method other than a credit card you will be charged fully when the order is placed. Though we check all orders carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order (then feel free to celebrate your new find)!
ORDER CHANGES/CANCELLATIONS | Please be sure to check it twice! Once an order is placed, we have 30 minutes to attempt any adjustments to the order or cancel it during our working hours of Monday-Friday 6am-8pm, and Saturday-Sunday 8am-5pm. There are times we may be able to catch an order outside of the 30 minutes, so please reach out asap if you’d like to attempt an adjustment of any kind. Note, outside of our Customer Experience hours we won’t be able to stop/change/cancel any orders. For international orders we can remove an item or cancel, we can't add another item or exchange a size of an item. If you choose to cancel, we can not guarantee the same inventory will be available for your next order as items can sell out quickly.
SHIPPING & CARRIERS | We ship using DHL Express, see our Shipping Page to view charges and speeds by your country. Our DHL international shipper can't ship to PO Boxes so please enter a valid physical shipping address at the time of purchase. If you enter a PO Box we won't be able to ship your order and will reach out to request a new address.
DELIVERY | We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be issued a refund minus the original shipping costs so please double-check your address prior to checkout.
PRICE ADJUSTMENTS + CODES | We will occasionally run flash sales, who doesn't love a fun sale? Because our sales are only temporary, not permanent price changes, we are unable to honor any price adjustments for orders placed outside of 24 hours. If you did purchase the item within this time frame we are happy to issue you a price adjustment. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.
SALES AND RETURNS | Discount not applicable upon return. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount, with the exception of orders with tiered discounts.
INTERNATIONAL RETURNS | We offer easy returns for our international customers too! You have 30 days from the date of delivery. Please double-check before shipping that the item isn’t a Final Sale. No Final Sale items are eligible for refund or store credit. (See list below) We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, or damage, or are Final Sale items.
If something from your order didn’t work out, no problem! We love what we do, and we want you to love your items. We know finding the right fit can sometimes be tough, so we offer easy returns to make it easy for you to explore our shop with confidence. Please have the email and order number ready and enter our Return Portal Here. Please note: our return label charge is $30 which will be deducted from your return, and your initial shipping cost is non-refundable. Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation.
PLEASE NOTE:
Duties and Taxes can not be refunded by us since they are not paid directly to us. This is a separate charge made by your local government that we are able to include in your checkout total to avoid you having to pay these fees later, once the package reaches customs. Should you need a refund for your Duties and Taxes paid due to a return, you can submit a request by using this link HERE
Three Bird Nest Returns
Order #
2001 Midway Rd., Suite 200
Lewisville, TX 75056
FINAL SALE ITEMS | There’s a little pink call-out on the product page of every final sale item, in your bag when checking out, and listed in Black on your order confirmation email. Double-check this before you add an item to your bag. Final Sale Items Include:
Outfit Of The Week
Intimates
Most Jewelry
Leather Accessories including leather cuffs
Face Covers
Hats
Hair Accessories
All items ending in $.99 at the time of purchase
INCORRECT, DAMAGED ITEMS, MISSING ITEMS | If you receive a damaged, missing, or incorrect item please notify us within 3 days of receipt. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags still attached and be in unworn condition in order to be replaced. Any damages resulting in the customer cutting package with scissors, washing incorrectly, and/or cutting garments, unfortunately, will not be replaced.
By purchasing from this site you agree to our policies. If you have any questions regarding our return policy, feel free to email us prior to ordering at hello@threebirdnest.com